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Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;
the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$40,200.00 - $66,300.00
Target Openings
What Is the Opportunity?
Within established timeframes, assists customers and agents with policy inquiries and changes, billing questions and technical support.
Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. This includes on a variety of specialty call types outside of the standard customer call mix that require additional training and unique systems access.
May also work closely with other business partners to handle key requests which may include field representatives and across functional areas.
Handle a high volume of inbound calls. Provides telephonic customer service at a level consistent with Travelers' Business Center quality and productivity goals.
Under general supervision, builds and maintains effective relationships with both customers and agents, handling a high volume of inbound calls across multiple channels.
Provides telephonic customer service at a level consistent with Travelers' Business Center quality and productivity goals.
Assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support across specialty lines.
May also work closely with other business partners to handle key requests.
What Will You Do?
New business requests will be transferred as appropriate.
What Will Our Ideal Candidate Have?
What is a Must Have?
What Is in It for You?
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .
Last updated : 2024-05-18
Full Time
Insurance
$40k-51k (estimate)
05/20/2024
08/17/2024
LONDON
200 - 500
1970
PAUL HOWARD EDDY
$200M - $500M
Insurance
The job skills required for Customer service representative include Customer Service, Problem Solving, Commitment, Communication Skills, Billing, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.